White Sydney Towel

Please note we currently do not ship to Russia, Ukraine and Brazil. 

Portugal Mainland & Spain Mainland
Free shipping on orders over €75 when purchasing New Collection items only. Orders below €75, orders containing sale items, or orders using discount codes are subject to a €3.90 shipping fee.

France, Belgium, Luxembourg, Germany, Austria, Croatia, Czech Republic, Estonia, Hungary, Ireland, Italy, Latvia, Lithuania, Monaco, Netherlands, Poland, Slovakia, Slovenia & Sweden
Shipping cost: €8.

Bosnia and Herzegovina, Bulgaria, Denmark, Finland, Greece, Iceland, Norway, Romania & Serbia
Shipping cost: €20.

Switzerland
Shipping cost: €20.

United Kingdom
Shipping cost: €15.

Europe and rest of the world: Please refer to our delivery information. 

More questions? Please contact our support team here.

• Returns are not accepted after 30 calendar days from the date of delivery.
• To complete a return, it is mandatory to fill in the form on the Returns & Exchanges Platform until the collection is scheduled. Returns sent outside this process are entirely the customer’s responsibility (costs, damage, or loss).
• You can choose: size exchange; exchange for another product via Gift Card; refund (with applicable costs)
• The exchange process takes 3 to 7 business days and refunds up to 20 business days (during peak periods — Nov, Dec, Jan, Jul, Aug — this may extend up to 30 days for exchanges and 40 days for refunds).
• Orders placed between November 1st and December 31st, 2026 can be exchanged or returned until January 31st, 2027, as long as the items show no signs of use or misuse.

To find out more about the return process, click here.

More questions? Please contact our support team here.

At UB Online Store, our support team is always ready to assist you.

From Monday to Friday, 9am to 6:30pm (Lisbon GMT), we're here for you. On public holidays and special moments of the year, like Christmas or Sale periods, we're also available, including weekends, from 10am to 7:30pm.

During the frenzy of Black Friday and its surrounding weekends, we're with you until midnight.

You can reach out to us via email, WhatsApp, phone, or social media.

We know that sometimes the demand is high and the response time may extend a bit, but rest assured, we're doing our best to get back to you within 24 hours.

Whenever you need us, we're just a click away at:

E-mail: info@ubonlinestore.com
Call: +351 915 458 883
WhatsApp: send us a message here
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